Billing, plan changes, and cancellations
Change plan, update your card, download invoices, or cancel from the billing portal in your account.
SupportWe are here when
Run health check Data and privacy Read the FAQ
We are here when
something is off.
Most things are fixable in a couple of taps inside your account. Start below, and if it is not covered, email us and include your account email plus what you were doing at the time.
If your pet may be in danger right now
Do not wait on a support reply. Contact an emergency veterinary hospital, or call ASPCA Animal Poison Control at (888) 426-4435 if a toxin may be involved. A consultation fee may apply.
Find an emergency vetFix it yourself
Open billing
Camera or scan problems
Run the built-in health check to test camera access, permissions, and image processing on this device.
Export or delete your data
Request a copy of everything on your account, or ask us to delete it permanently.
Questions about how scans work
Accuracy limits, what the AI does and does not do, vet reports, and privacy answers.
Email the team
- General and billing help
- support@petsenseai.com
- Privacy, data export, and deletion
- privacy@petsenseai.com
PetSenseAI is a subscription product available in the United States, for owners aged 16 and over. There is no free tier or free trial, and you can cancel at any time from the billing portal.
PetSenseAI is an AI-assisted triage and monitoring tool. It does not diagnose, treat, cure, or prevent any condition. Always consult a licensed veterinarian for any medical concern about your pet.