Your pet's data,
handled with care.

PetSenseAI helps you scan, track, and understand your pet's health with AI-assisted analysis. This policy explains what we collect, why we collect it, how we protect it, and the rights you have over your data. Plain language first, legal precision second.

We only collect what is necessary to run the product, keep it safe, and improve outcomes for pets.

• Account data: email, name (optional), authentication identifiers, and subscription tier.
• Pet data you provide: pet name, species, breed, age, sex, weight, and photos or short videos you upload.
• Scan data: images, video keyframes, quality signals, AI outputs, urgency scores, care plans, reminders, and notes.
• Chat and community: messages you send to Ask PetSenseAI or post in The Pack, and moderation flags.
• Billing data: processed by Stripe. We store customer IDs, plan status, and invoice references, never full card numbers.
• Device and telemetry: device type, OS, IP address, coarse location derived from IP, crash logs, and product analytics.
• Cookies and local storage: strictly necessary session cookies, plus limited analytics unless you opt out.
• Consent records: which safety notices you confirmed, the feature and revision they applied to, the date, a fingerprint of the exact wording shown, and the browser or app that showed it.
• Attribution: if you allow analytics cookies, a random identifier stored on your device for 90 rolling days links the public answers pages you read to your later use of the product, so we can measure which content and regions are genuinely helpful. It carries no personal details, is never sold or shared for advertising, and is deleted when you withdraw analytics consent.

We use your data to deliver the service you asked for and to keep it working safely.

• Provide AI scans, chat responses, reminders, exports, and community features.
• Personalize care plans and follow-up cadence to your pet's species, breed, age, and history.
• Protect the platform: fraud prevention, rate limiting, abuse detection, and moderation.
• Improve accuracy and safety of the model outputs using aggregated, de-identified signals.
• Send transactional email (receipts, reminders, security notices). Marketing email only with opt-in.
• Comply with legal obligations and enforce our Terms of Service.

Scan images, videos, and questions may be sent to third-party AI providers strictly to generate a response. Providers process the request under contractual data protection terms and do not use your inputs to train their foundation models. We may retain the AI output alongside your scan so you can view history and export reports.

AI outputs are educational, not a veterinary diagnosis. Always consult a licensed veterinarian for medical decisions.

We do not sell personal data. We share limited data only with service providers that operate the platform under written data protection agreements.

• Infrastructure: our hosting, database, storage, and edge platform provider.
• AI providers: to generate scan analyses and chat responses (input only, not training).
• Payments: Stripe for subscriptions and billing.
• Email delivery: our transactional email provider.
• Analytics and crash reporting: privacy-respecting product analytics.
• Legal: when required by valid legal process or to protect rights, safety, and the integrity of the service.

If you ask to be notified when the PetSenseAI iPhone app is available, we collect only your email address, plus the page you signed up from, the platform you asked about, your IP address and the time of the request. The IP address and timestamp exist to stop automated abuse of the form, not to profile you.

We use that email address for one purpose: to tell you when the app is downloadable, and to answer you if you write back. We do not add waitlist emails to marketing lists, we do not use them to build advertising profiles, and we never sell or rent them. Signing up does not create an account and does not link your email to any pet or scan records.

Waitlist entries are stored in our own database with row-level security, readable only by authorized PetSenseAI administrators through an access-audited admin tool. The email address is delivered to our transactional email provider when we send the launch notice. We delete your entry within 30 days after the launch email is sent, or sooner if you ask us to remove you.

You can withdraw at any time by emailing privacy@petsenseai.com from the address you signed up with, or by using the unsubscribe link in the launch email. Withdrawing removes the entry entirely. The waitlist is open only to people in the United States who are at least 16 years old.

Consent records are kept for as long as your account is active and for up to six years after it closes, because they are the evidence of the agreements you made with us. Everything else follows the schedule below.

We keep pet and scan records for as long as your account is active so your timeline and vet reports remain complete. You can delete individual scans, pets, or your entire account at any time. Deleted content is removed from live systems within 30 days and from encrypted backups on the standard rolling backup cycle.

Depending on where you live, you may have rights to access, correct, export, delete, or restrict processing of your personal data, and to object to certain uses or lodge a complaint with a supervisory authority. To exercise a right, email privacy@petsenseai.com from the address on your account and we will respond within the timeframe required by law.

PetSenseAI is available only to people in the United States who are at least 16 years old, and it is not directed to children. We do not knowingly collect personal data from anyone under 16. If you believe someone under 16 has provided personal data, contact us and we will delete it.

The service is offered in the United States and personal data is processed on infrastructure operated by our providers in the United States. Where a provider processes data outside the United States for support or backup purposes, it does so under written data protection terms.

We use encryption in transit, encryption at rest, role-based access controls, row-level security on our database, and audited third-party providers. See our Security page for details. No system is perfectly secure; we notify affected users of a confirmed breach without undue delay as required by law.

We will post material changes to this policy on this page and update the effective date. If changes are significant, we will notify you by email or in-app before they take effect.

Questions or requests: privacy@petsenseai.com. Postal mail available on request.